Privacy Policy

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Miles of Smiles Home Care Services, LLC (“we,” “us,” or “our”) is a non-medical home care agency committed to protecting your personal information and ensuring transparency about how it is collected, used, and shared. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal data.

By using our website, submitting information through our forms, or communicating with us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information when you visit our website or use our services:

Information You Provide

• Name
   
• Email address
   
• Phone number
   
• Address
   
• Service inquiries or form submissions
   
• Any other details you choose to provide when contacting us
   
• SMS opt-in/consent information
   

Automatically Collected Information

We may collect basic website analytics data, such as:

• IP address
   
• Browser type
   
• Device information
   
• Pages visited
   
• Cookies or tracking technologies (e.g., Google Analytics)
   

2. How We Use Personal Information

We use the information collected for purposes including:

• Responding to inquiries or service requests
   
• Contacting you about home care services
   
• Scheduling consultations
   
• Improving our website and user experience
   
• Sending SMS messages when you have provided explicit consent
   
• Internal business operations
   
• Compliance with legal or regulatory obligations
   

3. How Personal Information Is Shared

We do not sell your personal information.

Your information may be shared only with:

• Service providers who help us operate our website or support communication
   
• Technology platforms such as web hosting, email services, or analytics tools
   
• Regulatory or legal authorities, if required to comply with the law
   

These parties are required to protect your information and may only use it for the specific services they provide.

4. SMS/Text Messaging Privacy

When you provide your phone number and opt in to receive SMS messages from us, you agree to receive texts related to your inquiries, services, reminders, or updates.

Required SMS Disclosure:

SMS consent is not shared with third parties.

We do not sell, rent, or disclose SMS opt-in information to any third parties or affiliates. You may opt out of SMS messages at any time by replying STOP.

5. Cookies and Tracking Technologies

We may use cookies, tags, and similar technologies to enhance website performance and analyze usage. You can disable cookies in your browser settings at any time.

6. Data Protection

We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, loss, or misuse.

7. Your Choices and Rights

You may:

• Request access to the personal information we have collected
   
• Request changes or corrections
   
• Request deletion of your information, subject to legal requirements
   
• Opt out of SMS messages at any time
   

To make a request, contact us using the information below.

8. Links to Third-Party Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page, with the updated date listed above.